POLICIES

A late fee of $25 will be charged for overdue or failed payments. In this case, our system will send an email, and if the payment is not resolved within 7 days, the membership will be suspended until the account has been settled.

Members can cancel the Membership Agreement by providing one full month’s written notice (minimum 3 months from the date of initial sign-up).
To proceed with the cancellation, any outstanding payments must be settled.
Failure to provide timely notice results in a charge for the next billing payment.
Cancellations must be requested by email.
Exceptions for medical reasons will be considered with a doctor’s note

Members can freeze their membership for up to two (2) calendar months, with a $25 fee per freeze request.
Notice of intent to freeze must be submitted at least seven (7) business days prior to the freeze date.
Billing is suspended during the freeze months and resumes automatically afterward.
Membership freezes must be requested by email.

Members who are unable to participate in classes due to injury can temporarily put their membership on hold.
Medical holds must be requested by email.

Please be aware that we require a 30-day notice before making any changes or ending the service.
Additionally, any modifications or cancellations can only take effect at the end of the monthly billing cycle. For example, if you provide a 30-day notice on or before May 1st, full payment for the month of May will be required as it marks the end of the monthly cycle. However, if the notice is given after May 1st, the end of the billing cycle will be the end of June, and payment for both May and June will be required.
If you wish to reduce the number of days for the service, a 30-day notice is necessary for the reduction.